The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Thorough knowledge of the organisation's functions should be demonstrated
Ability to translate elements of a functional analysis to a coherent, logical, multi-level scheme of terms appropriate to the organisational context should be demonstrated
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Organisation's functions, structure and culture
Organisation's policies and processes
Industry codes of best practice and standards in recordkeeping including functional requirements for recordkeeping
Construction and use of language generally and in the organisation
Development and use of language controls
Organisational and other business or records systems
Underpinning Skills
Analysing process functions and problems
Communicating complex relationships and processes effectively to users and management
Documenting complex relationships and processes
Consulting with practitioners, staff members, customers, and others to elicit relevant information for analysis
Analysing and interpreting organisation policies and procedures
Analysing and synthesising documentation, verbally delivered information, and observed behaviours
Using judgement and discretion with sensitive information
Negotiating to achieve suitable results for the organisation's recordkeeping practices
Researching and analysing organisation requirements for recordkeeping
Auditing and monitoring use of the business or records system
Preparing and writing correspondence for both internal and external customers
Documenting conversation details (taking minutes) and observed practices
Identifying and viewing component parts as integral elements of the whole system
Using tools and techniques to solve problems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
AS4390, ISO DIS 15489 - Draft International Standard on Records Management, legislation applying to business' records
Consistency of Performance
As classification schemes are produced only rarely, demonstrating competence in the development of one scheme should be sufficient
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to review and analyse the range of source material prior to the development of the classification scheme
Communicating ideas and information (Level 3) - to users of the classifications scheme during the consultation process
Planning and organising activities (Level 3) - in developing an appropriate validation methodology
Working with teams and others (Level 3) - in consulting with users of the classification scheme
Using mathematical ideas and techniques (Level 1) - to undertake sampling during the validation phase of the development
Solving problems (Level 3) - presented by competing interests within the organisation
Using technology (Level 3) - throughout, to collect and manipulate data.
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Thorough knowledge of the organisation's functions should be demonstrated
Ability to translate elements of a functional analysis to a coherent, logical, multi-level scheme of terms appropriate to the organisational context should be demonstrated
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Organisation's functions, structure and culture
Organisation's policies and processes
Industry codes of best practice and standards in recordkeeping including functional requirements for recordkeeping
Construction and use of language generally and in the organisation
Development and use of language controls
Organisational and other business or records systems
Underpinning Skills
Analysing process functions and problems
Communicating complex relationships and processes effectively to users and management
Documenting complex relationships and processes
Consulting with practitioners, staff members, customers, and others to elicit relevant information for analysis
Analysing and interpreting organisation policies and procedures
Analysing and synthesising documentation, verbally delivered information, and observed behaviours
Using judgement and discretion with sensitive information
Negotiating to achieve suitable results for the organisation's recordkeeping practices
Researching and analysing organisation requirements for recordkeeping
Auditing and monitoring use of the business or records system
Preparing and writing correspondence for both internal and external customers
Documenting conversation details (taking minutes) and observed practices
Identifying and viewing component parts as integral elements of the whole system
Using tools and techniques to solve problems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
AS4390, ISO DIS 15489 - Draft International Standard on Records Management, legislation applying to business' records
Consistency of Performance
As classification schemes are produced only rarely, demonstrating competence in the development of one scheme should be sufficient
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to review and analyse the range of source material prior to the development of the classification scheme
Communicating ideas and information (Level 3) - to users of the classifications scheme during the consultation process
Planning and organising activities (Level 3) - in developing an appropriate validation methodology
Working with teams and others (Level 3) - in consulting with users of the classification scheme
Using mathematical ideas and techniques (Level 1) - to undertake sampling during the validation phase of the development
Solving problems (Level 3) - presented by competing interests within the organisation
Using technology (Level 3) - throughout, to collect and manipulate data.
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies